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CCaaS

Cloud Contact Center as a Service

Transform Your Call Center Software

 

Working with the world’s #1 cloud customer experience platforms, we help organizations be the first in their industry by powering exceptional experiences for customers and employees.

 

EPIC recommends cloud contact center platforms unifying the best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence—and are all built on an Open Cloud Foundation.

Exceptional customer experience doesn’t happen by accident. EPIC helps organizations of all sizes be first and stay first in their industry, by empowering customer service teams to move faster and work smarter with the most complete cloud call center solution.

 

By equipping contact centers with the unified tools and insights they need to win every interaction across the customer journey, organizations can now be the first choice of customers, the first to innovate in their industry, and the first choice employer of outstanding agents.

 

EPIC helps you in delivering one unified experience, on one cloud native platform, protecting existing investments along one proven path to the cloud, all from the industry leaders 

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